Terms of service

Last updated: 12 November 2026

1. About us

This website, thekennelstore.com, is The Kennel Store, operated by Harbour Street Shopping ("we", "us", "our"). Our contact details are set out in our Contact information. By using this website or placing an order, you agree to these terms. Please read them carefully.

2. Using our website

You may use this website for lawful personal shopping purposes only. You must not misuse the website, attempt to gain unauthorised access to it, or interfere with its operation. We may suspend or withdraw the website, or any part of it, at any time.

3. Orders and contract

  • When you place an order, you are making an offer to buy. We will email you to confirm we have received it.
  • A contract between you and us is formed when we dispatch your order and send you a dispatch confirmation.
  • We may decline an order, for example if an item is unavailable, if there is a pricing error, or if we suspect fraud. If we do, we will tell you and refund any payment in full.

4. Prices and payment

  • Prices are shown in pounds sterling (GBP). The total price, including any delivery charge, is shown at checkout before you pay.
  • If we discover an obvious error in the price of an item, we will contact you before dispatch to let you choose whether to continue at the correct price or cancel for a full refund.
  • Payment is taken when you place your order and is processed securely by our payment providers. We do not store your full card details.

5. Products

We describe and photograph our products as accurately as we can. Product images are for illustration, and small differences in colour, size or packaging may occur. Sizes and measurements are approximate. Please read each product description before ordering.

6. Delivery

Delivery times and charges are set out in our Shipping policy. Risk in the goods passes to you when they are delivered to you, and ownership passes to you when we receive full payment.

7. Cancellations, returns and refunds

You have a legal right to cancel most orders within 14 days of receiving them, and rights in relation to faulty items. Full details are in our Refund policy.

8. Our responsibility to you

  • If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We are not responsible for loss or damage that is not foreseeable.
  • We supply products for domestic and private use only. We are not liable for any loss of profit, loss of business, business interruption or loss of business opportunity.
  • Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded by law, including your statutory rights as a consumer.

9. Intellectual property

The content of this website, including text, graphics, logos and design, belongs to us or our licensors. You may not copy or reuse it without our written permission, except for your own personal, non-commercial use.

10. Your personal information

We use your personal information only as set out in our Privacy policy.

11. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as carrier disruption, severe weather or supplier failure. If this happens, we will contact you, and you may cancel your order for a full refund of anything not delivered.

12. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are those in place when you placed it.

13. Governing law

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

14. Contact

Questions about these terms? Email support@thekennelstore.com.