Shipping policy

Last updated: 12 November 2026

Where we deliver

We currently deliver to addresses in the United Kingdom only.

Processing time

Orders are usually processed and dispatched within 1–3 working days. You will receive an email confirmation when your order is placed and a tracking link when it is dispatched.

Delivery time

Most orders arrive within 7–15 working days of dispatch. Our products are shipped directly from our suppliers' warehouses, so delivery can occasionally take longer during busy periods (such as November–December) or because of carrier delays.

If your order contains more than one item, they may be sent from different warehouses and arrive in separate parcels on different days. You will receive tracking for each one.

Delivery charges

Any delivery charge is shown at checkout before you pay.

Taxes and customs

The price you pay at checkout is the total price. You should not be asked to pay anything extra on delivery. If a carrier asks you for a customs or handling fee, please contact us before paying and we will resolve it.

Address changes

Please check your delivery address carefully at checkout. If you need to change it, email us as soon as possible. We can only change the address before your order is dispatched.

Late or missing orders

If your tracking has not updated for a while, or your order has not arrived within 30 days of dispatch, contact us and we will investigate. If a parcel is lost, we will send a replacement or give you a full refund. See our Refund policy for details.

Contact us

Questions about delivery? Email support@thekennelstore.com with your order number.